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Rob Festa, USTA Eastern



Rob Festa, USTA Eastern

For Rob Festa, it’s all about keeping thousands of players happy and informed. Festa is the manager of tournaments and rankings for the USTA Eastern Section, and he understands that growing the sport is all about serving the customers in the best possible way—and that’s contributed heavily to the growth of competitive tennis in the section. A former customer service rep with Verizon, Festa manages and administers the tournament schedules for more than 15,000 adult and junior players. In addition, he conducts workshops and webinars to keep tournament directors informed of rules, formats and procedures; and he develops comprehensive web material so all competitors and tourney administrators remain well-informed. “Rob’s customer service skills are exemplary,” says section Executive Director Jill Fonte. “We are so fortunate to have a team member whose practical skills are matched by his work ethic, positive attitude and passion for tennis.”


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